I really like it since now I can check my stocks during coffee and play the odd game of Angry Birds when I have a few moments. My new Cell Phone plan I signed up for was $65 and seemed fair since my old plan for a cell phone which had a calculator, told me the time and had no call display was costing me $33.
A week after getting my new phone, I got a call from Bell wanting me to upgrade my phone. I told them I had just bought a new Atrix and their response was, "Oh...good." I was curious what they were going to offer me seeing as they took the time to call me and they said basically the same plan I have. I casually asked if there was any way for them to make it an actual deal and the salesperson put me on hold. A minute later they came back and said they could offer me 10% off my bill each month. I said sold and my monthly bill was magically reduced to $59.
It was a great feeling to get a deal like that when so many people would have just hung up or not asked for something. My high was cut short after the first bill arrived. My cell phone bill went from $33 a month to $119. My mouth dropped and after reading through my bill, it turns out they charged me a fee for a hardware change of $35 and the rest was a retro bill for my old phone/ new phone switch over. I called up Bell and asked them to explain every part of my bill to me because it was literally a mess. Charges were deleted and others were re-applied and even the rep said it was confusing. I told him I was a little upset about my cell phone bill going from $33 to $120 and he said he can't change the cell phone billing, but he could waive the $35 new hardware charge. I was very relieved to hear that and I told him that would make me a satisfied customer again.
So many people would have complained about the bill and just paid it, but after taking some time and talking to the right people I was able to save that extra money. I've also noticed over the years that if you call and complain about unfair charges to a service provider, it really depends on who answers your call. Most of the time the person on the other end can't help you and you hang up feeling frustrated. Other times you call up and the person on the other end seems to be jumping through fiery hoops and putting their job on the line to totally fix the problem.
My theory is that the people who don't help you are probably brand new and are following proper company protocol so they won't get fired. The people who do help you out probably have been working there a long time and WANT to get fired by any means possible. My advice is to write down the name of the person who is helping you. If they don't fix your problem, call back again and if the same person answers, hang up and call back until you find someone who does help you. I never ask for the manager because that probably pisses them off and makes them less likely to help you out.
Depending on the situation, the squeaky wheel does get the oil. Be warned though; the squeaky wheel can also be replaced so use your discretion, especially at the workplace! If you feel weird when complaining about extra charges or asking for a deal remember one thing; it never hurts to ask.
